Displaying the Communications Panel and the Communications Toolbar

If your Siebel user name has been included as an agent for a communications configuration, then the communications toolbar appears in your Web client application. The communications toolbar appears by default in the communications panel of your Web client application.

The Communications icon on the application toolbar lets you display or hide the communications panel. If the communications panel is displayed, click this icon to hide the panel. If the communications panel is hidden, click this icon to display the panel.

Within the communications panel, you can modify the display of each element, such as the communications toolbar. Options include displaying more or less of the toolbar. You can also modify the display of the entire communications panel.

To display the communications panel and communications toolbar

• On the application toolbar, click Communications to open the communications panel.

  The communications panel has the following elements:

  • Header area. Contains the label Communications and the following buttons: Expand, Popup Out, and Close.

  • Communications toolbar. Shows the available communications toolbar controls.

  • Customer dashboard. Shows customer information, such as, name, account, site, email address, and so on.

  • Chat panel. Shows the content of the chat message.