Creating a Conference for the Active Voice Call

This procedure describes how to create a conference for the active voice call.

To create a conference for the active voice call

  1. Specify the person with whom you want to conference the active voice call by selecting an employee record or by entering the recipient’s extension in the text input field.

  2. Click Conference.

    The current call is paused, and the conference recipient is dialed.

  3. Do one of the following:

    • When the conference recipient answers and indicates acceptance of the conference, click Conference again (toggle the button) to complete the conference and include all parties on the active call.

    • If the conference recipient does not accept the conference, then click Retrieve Call to retrieve the call.

  4. Repeat step 1 through step 3 to add participants, as appropriate.