If there is a Canada Post labour disruption:

support payors must continue to make payments to FRO

we will not be able to mail cheques to support recipients

we will not be able to receive documents or cheques that you send by mail

payments made to support recipients by direct bank deposit will continue

You can:

sign up for direct bank deposit if you don’t have it. You can email your completed direct bank deposit registration forms to FRO.DirectDeposit@ontario.ca

make payments through internet banking, pre-authorized payments, telebanking or employer electronic submission. Payments must continue.

drop off a cheque at any Royal Bank of Canada (RBC) branch, addressed to:
Family Responsibility Office Lockbox Number 2204
RBC Toronto Wholesale - Lockbox Site
4 Prince Andrew Place
Toronto, Ontario M3C 2H4

use FRO Online to receive and send time-sensitive information and documents.

If you have any questions, please call us at 416-326-1817 in the Greater Toronto Area, or toll free at 1-800-267-4330 from Monday to Friday, 8:00 a.m. to 5:00 p.m.

FRO Online

About this service

You can use this service to get information or report changes about your case with the Family Responsibility Office (FRO).

FRO Online enables you to:

view your case balance, support payments due and payments made
view active enforcements
view your contact information
send questions, information, documents and digital forms to your case contact
view and print your statement of account

To register for FRO Online, you need to have:

an active case with FRO
your FRO case number
the eight-digit FRO Online enrollment ID sent to you by mail

If you do not have a FRO Online enrollment ID, you can request one directly at froonline.mcss.gov.on.ca

If you need to update your My Ontario Account Information, including your log-in email or password, access your My Ontario Account directly at the following link: signin.ontario.ca

Please check back later or contact us for help if you can’t register or log in right now.

Notice

FRO Online

Welcome!

About this service