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FRO Online

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  • Terms of use
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  • Request for enrollment

Notice

If there is a Canada Post labour disruption:
  • support payors must continue to make payments to FRO
  • we will not be able to mail cheques to support recipients
  • we will not be able to receive documents or cheques that you send by mail
  • payments made to support recipients by direct bank deposit will continue

  • You can:
  • sign up for direct bank deposit if you don’t have it. You can email your completed direct bank deposit registration forms to FRO.DirectDeposit@ontario.ca
  • make payments through internet banking, pre-authorized payments, telebanking or employer electronic submission. Payments must continue.
  • drop off a cheque at any Royal Bank of Canada (RBC) branch, addressed to:
    Family Responsibility Office Lockbox Number 2204
    RBC Toronto Wholesale - Lockbox Site
    4 Prince Andrew Place
    Toronto, Ontario M3C 2H4
  • use FRO Online to receive and send time-sensitive information and documents.

  • If you have any questions, please call us at 416-326-1817 in the Greater Toronto Area, or toll free at 1-800-267-4330 from Monday to Friday, 8:00 a.m. to 5:00 p.m.

    FRO Online


    Welcome!

    FRO image

    About this service

    You can use this service to get information or report changes about your case with the Family Responsibility Office (FRO).


    FRO Online enables you to:

    • view your case balance, support payments due and payments made
    • view active enforcements
    • view your contact information
    • send questions, information, documents and digital forms to your case contact
    • view and print your statement of account


    To register for FRO Online, you need to have:

    • an active case with FRO
    • your FRO case number
    • the eight-digit FRO Online enrollment ID sent to you by mail


    If you do not have a FRO Online enrollment ID, you can request one directly at froonline.mcss.gov.on.ca


    If you need to update your My Ontario Account Information, including your log-in email or password, access your My Ontario Account directly at the following link: signin.ontario.ca


    Please check back later or contact us for help if you can’t register or log in right now.

    • Register/Sign In
    • Terms of use of My Ontario Account
    • Contact us
    • Help
    • Request for enrollment
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