Communications DEF Files

Communications DEF files are files that contain communications definitions corresponding to data of the type that can be defined in a communications configuration. These text files employ the following file format:

• The names in brackets ([ ]) identify elements such as drivers, profiles, commands, and events. Each bracketed name is followed by lines containing names and values for parameters.

• Field values are enclosed in double quotation marks (which are not used for this data within the Administration - Communications screen) and are indicated using an equals sign (=), as in the following example line from a communications command:

  DeviceCommand = "MakeCall"
  

• Parameters are used in DEF files to represent some elements or relationships that you do not specify by using parameters when you work in the Administration - Communications screen. For example, the following line, for an event handler definition, associates the event handler with an event response:

  Response = "InboundConsumerCall"
  

• Any lines preceded by a semicolon (;) are not in effect and might contain explanatory comments.

• A DEF file that you export contains lines like the following:

  [Siebel]
      CommServerVersion = "7.0"
  

  Do not remove these lines from your export files. See also Importing Communications Configuration Data.

If you have to manually prepare a file for import, then you can export a file of the same type containing preconfigured data, then check that your file to be imported uses the correct format.